What is "The Stitch Glitch"?
"The Stitch Glitch" is an online clothing store that specializes in unique and stylish t-shirts. We offer a wide variety of designs for both, men and women, all created with a focus on quality and creativity.
Where are you located?
We are based in India but cater to customers in the United States. Our operations are primarily online, allowing us to serve customers across the US.
Do you have a physical store I can visit?
No, we are an online-only store. This enables us to provide a convenient and efficient shopping experience for our customers.
Ordering & Payment
How do I place an order?
Browse our collection and select the t-shirt you like.
Choose the size, color, and quantity.
Add the item to your cart and proceed to checkout.
Provide the required shipping location and payment information to complete your order.
What payment methods do you accept?
We currently accept PayPal, Mastercard, Visa, American Express, and Apple Pay as our payment methods.
Can I cancel or modify my order after it has been placed?
Once an order is placed, we immediately begin processing it for production and shipment. Therefore, we cannot guarantee modifications or cancellations. Please contact our customer support team for assistance.
Shipping & Delivery
Where do you ship to?
Currently, we only ship within the United States. We apologize for any inconvenience caused to our international customers.
How long will it take to receive my order?
After placing an order, it generally takes 3-7 business days for production.
Shipping times vary based on your location within the US but typically range from 3-4 business days.
What are the shipping costs?
We offer a standard shipping cost of $4.99 on all orders within the United States.
Returns and Refunds
What is your return policy?
We accept returns within 30 days of the delivery date. The item must be unused, in its original condition, and in the original packaging.
Please contact our customer support team to initiate the return process.
How can I request a refund?
We understand that customer satisfaction is of utmost importance, and we strive to ensure that all our products are of the highest quality. However, please note that we do not provide refunds for change of mind or personal preferences.
If you receive a damaged or mislabeled product, we are here to assist you. Please contact our customer support team within 30 days of receiving your order, and we will gladly address the issue for you.
Here's what you need to do:
- Take clear and detailed photos of the damaged or mislabeled product, clearly highlighting the issue.
- Send an email to support@thestitchglitch with the subject line "Damaged/Mislabeled Product" and include the following information:
- Your order number
- Description of the issue
- Attached photos of the problem
Our customer support team will review your request within 7 working days and provide you with further instructions. Please ensure that you provide accurate contact information for a smooth resolution process.
Please note that if you fail to contact us within 30 days of receiving your order, we may be unable to assist you with a refund or exchange. Therefore, we highly recommend inspecting your items upon delivery.
Once we receive the returned item and verify its condition, we will initiate the refund process. Refunds are typically credited back to the original payment method used.
For more information about our return policy, please refer to our Returns and Refunds Policy for detailed instructions and guidelines.
Can I exchange my product for a different size?
We do not have an exchange policy. We only offer returns and refunds for damaged and mislabelled products, not for buyer’s remorse. Wrongly ordered sizes won’t be eligible for refunds. We make everything on demand, so requesting a size exchange would mean producing an entirely new product.
Can I request a custom design?
Yes, we are open to custom designs. You can discuss your design with us through our live chat or send us an email at email@example.com.
Do you offer wholesale or bulk orders?
No, we do not offer wholesale and bulk order options at the moment.
Contact & Support
How can I get in touch with your customer support?
You can reach our customer support team by emailing firstname.lastname@example.org or by using the contact form on our website.
Our team strives to respond to all inquiries within 24-48 hours.
Do you have a live chat option?
Yes, we provide live chat support during our business hours. Look for the live chat widget on our website to speak with a representative in real-time.